We Live Our Code of Values by R.I.C.H.
Respect
- Treating others as we would like to be treated.
- Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
- Responding in a timely fashion.
- Speaking calmly and respectfully, without profanity or sarcasm.
- Acknowledging everyone as right from their own perspective.
Integrity
- Making only agreements we are willing, able and intend to keep.
- Communicating any potentially broken agreements at the first appropriate opportunity to all parties to the agreement.
- Operating in a responsible manner: 'above the line'.
- Operating in a way that is consistent with our values and the needs of our clients.
Customer Focus
- Continuously striving to maximize customer loyalty.
- Making our best effort to understand and appreciate the customer's needs in every situation.
- Delivering high-quality service and results that exceed expectations.
Having Fun
- In the process!
- Nurturing a positive and energetic workplace environment.
- Encouraging enthusiasm and a smile in every customer interaction.
Frequent questions about
Our Brand
We are united by a common set of values and a shared belief in providing the best customer service possible. Our professionals are licensed, insured, and committed to transparency with upfront pricing.
Yes, Mr. Rooter Plumbing is a large family of independently owned and operated plumbing companies. This allows each location to serve its local community with the support and standards of a national brand.
R.I.C.H. stands for Respect, Integrity, Customer Focus, and Having Fun in the Process. These core values guide every interaction we have with our clients and each other.
Mr. Rooter has been providing top-tier plumbing services for decades, growing into one of the most trusted names in the industry across North America.
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